Top brands choose Passenger to create private online communities for gathering insights, driving innovation and building advocacy and loyalty. Passenger’s configurable interface and rich feature set enables the creation of branded communities for a variety of business objectives, from connecting with customers to collaborating with employees or partners. This translates to a tailored and targeted solution for businesses across all industries pursuing the common goals of improving their products and services, collecting insights and evolving their brand in real-time as a result of community findings.
Software-as-a-Service
Build and maintain a custom community with our easy-to-use online application and benefit from perpetual technology enhancements at no additional cost. Passenger is a hosted Software-as-a-Service solution requiring no IT integration, add-ons or downloads for you or your customers. Access via a web-based login means you avoid the headache and challenges associated with building and maintaining your own community from scratch, while our frontline Product Development Team ensures that Passenger is continually updated to bring you the most seamless, advanced and compelling user experience.
Scalability
Easily launch one or multiple communities. Passenger’s social software is built to scale according to your needs. You can have an ongoing daily dialogue with up to 5,000+ of your key audience and filter that conversation to reveal essential information about your brand perception and member experiences. As your business needs change, Passenger enables you to rapidly deploy additional communities.
Community
Drive deep brand engagement. A combination of Sessions (live chat), Discussions (ongoing, topic-driven dialogues), Activities (interactive surveys), Albums (collections of media) and more allow you and your community members to share ideas and opinions in a media-rich conversation - including integrated photos, video, audio, documents and links. This collaborative experience is the highest level of brand engagement, giving your customers a seat at the strategy table.
Results
Harvest value from your investment. All conversations, responses and interactions are captured and tagged to individual members, who may be sorted into dynamic groups for ongoing analysis. Results from your community are presented in a smart dashboard, from which they can be filtered, exported, saved and shared to help your organization deliver better customer experiences and refine community strategy for the best achievable ROI.
